FAQ – Soldbyjay

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Frequently Asked Question

How long does shipping take?

Orders are processed within 1–2 business days and shipped via UPS Ground, which typically takes 2–5 business days.

Do you offer refunds or returns?

All sales are final. We do not accept returns or exchanges.

What if my item arrives damaged or incorrect?

Contact us within 48 hours of delivery with clear photo/video proof. If approved, a replacement or store credit may be issued.

Will I receive tracking?

Yes. Tracking information will be emailed once your order ships. Please allow 24–72 hours for tracking to update.

What if my package says delivered but I didn’t receive it?

SoldByJay is not responsible for lost or stolen packages once marked delivered. Please contact the carrier or your local post office.

Can I change my address after ordering?

Address changes are not guaranteed once an order is placed. Customers are responsible for entering correct shipping information.

What shipping carrier do you use?

All orders ship via UPS Ground.